Q.  Why don't you market more than just Coleman, Black Pine, and Eureka brand tents? 

A.  We believe that these three brands are the best family tents on the market.

Q.  Where or who do I contact about warranty assistance?

A.  If you encounter issues that you feel are covered under the warranty after usage of your product, have your receipt of purchase available and call the Coleman Consumer 800 line for assistance.  Call 1-800-835-3278.    For Eureka warranty info call Eureka's Customer Satisfaction Department at  1-800-572-8822.  Would be advisable to "register" your purchased product with Eureka as sooon as you receive them.

Q.  How will my credit card purchase show on my Credit Card Statement?

A.  You can expect to see the "charge to" as Family Tent Outlet.

Q.  What credit cards do you accept?

A.  MasterCard, VISA, American Express, and Discover

Q.  Do you honor PayPal?

A.  Yes we do.

Q.  How long will it take to receive the products that I ordered?

A.  Almost always 4 to 7 days by  "standard ground shipping" if not back ordered.

Q.  Why don't you offer pet tents to take with us while we camp?

A.  We are starting to pick-up several pet tents/shelters to satisfy your needs.  Check the "Kids Camping Gear" and "Coleman" pages, please.